Communications Skills for Leaders / Conflict Management

Conflict and opposing points of view are part of the workplace and part of life. It is necessary to regard conflict situations as necessary challenges for building work relationships. Conflict will never go away, and though you cannot change that, you can change the way you react, and manage conflict to the benefit of everyone involved.

Through discussions, lecture, and skills practices, participants learn how to understand and identify different modes of conflict and conflict management behavior, to communicate effectively while in the midst of disputes, and to develop and implement strategies to avoid the escalation of conflict. Conflict can be resolved in a positive way. Handling disagreements constructively can result in much clearer communication, more creative solutions and more authentic relationships.