Exceeding Customer Expectations
Is customer retention one of the key drivers in how you measure the effectiveness of your company?
How many of your goals are driven by a desire to improve the experiences that customers are having with your company?
If a customer leaves, it is often impossible to bring that customer back. Therefore, it is crucial to do whatever it takes to keep that customer satisfied and retain their business. Being satisfied is the minimum customers come to expect. Satisfaction is not what builds loyalty; it is how his or her service providers treat the customer. Customers don’t want to be satisfied anymore, they want to be dazzled. We need to dazzle our customers with outstanding service. Customers now have a choice. They can take their business elsewhere and often do. That can be very expensive for your company if that customer does not return.
This seminar, which is highly interactive, will provide you with a wealth of tools for your toolbox.